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Responding to a Call While Busy 2-9

Chapter 2: BASIC CALL HANDLING

MBX IP Station User Guide

Responding to a Call While Busy

While you are busy on another call, you may receive a Muted Ring, Camp-On tones, or

Voice-Over announcements. Muted Ring is provided over the speaker of your Phone indicating

a Call Waiting. You also may receive Camp On tones, a burst of tones on top of the existing

call, as an indication of another call waiting.

While busy, certain stations can activate Voice-Over to your phone. In this case, audio is

received from both the active call and the Voice Over announcement at the same time.

Respond to any of these Off-hook Signals in one of several ways; place the existing call on Hold

and respond to the new incoming call, activate One-time DND, send a Silent Text Message, or

ignore the new call.

Silent Text Message requires a TEXT MESSAGE button (not available on a SLT or other

non-display terminal).

The Attendant or Secretary may use Intrusion to announce a call while you are busy.

To answer a Call Waiting:

Press HOLD/SAVE,

AND/OR

Press the flashing CO/IP LINE button.

To activate One-time DND:

Press the DND button.

To send a Silent Text Message:

Press the programmed TEXT MESSAGE button, then select the desired message to

send.

Release 1.0

November 2010

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