Vertical TeleVantage 7.5 Manual de usuario descargar pdf

What’s New in TeleVantage 7.5

July 11, 2006

Thank you for using TeleVantage 7.5! This document covers new features and known issues in TeleVantage 7 and 7.5. Features

specific to version 7.5 are marked with 7.5!

For detailed TeleVantage instructions please refer to the on-line help and manuals Installing TeleVantage, Installing Intel

Telephony Components, Administering TeleVantage, Using TeleVantage, TeleVantage Call Center Administrator's Guide,

TeleVantage Enterprise Manager Installation & Administrator Guide, and TeleVantage Developer’s Guide. The manuals are

located in PDF format in the \manuals directory of the TeleVantage Master CD.

Contents of This Document

I. New End User Features

II. New Administrator, Hardware and System Features

III. Known Issues

I. New End User Features

New Phone and Voicemail Features

7.5! SIP phones connected to TeleVantage now can support multiple line appearances and Caller ID on call waiting.

Administrators can enter the desired number of multiple lines on the Phone tab when editing a user.

7.5! The Conference button on SIP phones is now supported for performing 3-way conferencing using the phone’s

conference resources. For Aastra phone activation instructions, see "Enabling the Aastra phone’s Conference button" in

Chapter 14 of Administering TeleVantage.

7.5! The X-PRO SIP Softphone for Pocket PC v2.2 from CounterPath Solutions Inc. can now be used with TeleVantage,

providing VoIP mobility for Pocket PCs running the Windows Mobile 2003 Operating System. For configuration

instructions, see Chapter 14 in Administering TeleVantage. For more information about X-PRO Softphone, including

supported Pocket PCs, see http://www.CounterPath.com/.

7.5! TeleVantage now supports the Vertical Aastra 480i CT IP phone, which consists of a telephone base station and

separate cordless handset. For configuration instructions, see Chapter 14 in Administering TeleVantage. For more about

using SIP phones with TeleVantage, see Chapter 5 in Installing TeleVantage.

TeleVantage now supports VoIP using SIP (Session Initiation Protocol) as well as H.323. Specifically TeleVantage

supports a family of Vertical SIP desk phones, the CounterPath eyeBeam softphone, the full line of Sipura FXO and FXS

ATA adapters for connecting analog stations, fax machines and trunks and SIP PSTN gateways supporting T1/E1/Analog

trunks. In addition TeleVantage supports SIP trunking via www.broadvoice.com for full PSTN connectivity over just an

Internet connection. For more information, see Installing TeleVantage and Chapter 14 of Administrating TeleVantage.

A family of Vertical SIP IP phones are now supported including the Vertical Aastra 480i, Vertical Aastra 9133i, and

Vertical Aastra 9112i. These IP phones support Message waiting indicator, transfer, voice mail, hold, paging, intercom,

voice-first answering, and more. See Installing TeleVantage for more information.

TeleVantage now supports legacy PBX digital phones from multiple manufacturers including a wide range of models

from Toshiba, Avaya/Lucent, Nortel, Siemens, and NEC. The business class feature set previously supported on

Toshiba digital phones (SDNs, PDNs, speed dials, multiple line appearances, direct transfer, etc) is also supported on

these phones. For more information, see Installing TeleVantage and Administrating TeleVantage.

Busy Lamp Field (BLF) is now supported on the speed dial buttons of all supported digital phones. With BLF support

you can see if the person designated by your speed dial button is on a call before calling them. This feature is also

supported across servers connected via TeleVantage Enterprise Manager. To turn on support for BLF, see

Administering TeleVantage, Chapter 7.

Pressing an unassigned feature or line button on a digital phone will now display the button’s number so it is easier to

assign features to buttons using ViewPoint or the Administrator.

New ViewPoint Features

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What

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Indice de contenidos

Pagina 1 - I. New End User Features

Pagina 2

Call waiting not presented while starting a call, screening messages, or at a dial tone. (4EHRQ2) Call waiting works at all other times during a call.

Pagina 3

1. Choose Start > Settings > Control Panel, and double-click Add/Remove Programs. 2. Click "TeleVantage workstation applications."

Pagina 4

"Registry Locked" message after Server install (5S4HCC) If you receive a "Registry Locked" message after installing the TeleVantag

Pagina 5

1. Edit the dialing service in the TeleVantage Administrator. 2. On the General tab of the Dialing Service dialog box, select the Collect

Pagina 6

? 7.5! Account codes can now include alphabetical characters (letters and punctuation marks) when entered via ViewPoint (Actions > Enter A

Pagina 7

? Skills-based routing allows you to distribute calls with various skill requirements to the agent with the best matching skills. For example,

Pagina 8 - III. Known Issues

? 7.5! Intel IPM resources for SIP calls are no longer used to handle pure SIP-to-SIP calls that do not require any media processing such a

Pagina 9

allowing to you check for two-way audio. New Administration Features and Settings ? You can now configure the length of time that a user is lo

Pagina 10

information. ? SIP external stations can be authenticated based on per-station authentication settings, per-span authentication settings or us

Pagina 11

? D/41ESC ? D/640SC ? D/80-PCI ? D/80SC ? DM/IP0821A -E1-120 ? DM/IP0821A-T1 ? DM/IP241-1T1-P1

Pagina 12

o QSIG (E1 & T1) ? The DSI162HMP digital station interface board and the DSI162LGNHMP digital station interface board support the A

Pagina 13

When using “Imitate a station”, users cannot use the ViewPoint Take Call action or other Call Monitor actions on calls forwarded to another number. (5